Refund and Returns Policy

Effective Date: January 6, 2025

At Quipynapo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and refund process.

Returns

  • Return Period: You have 30 days from the date of purchase to return items for a refund or exchange.
  • Condition: Items must be in new, unworn, and undamaged condition with the original packaging, including any dust bags or boxes that were included.
  • Non-returnable items: Some products are non-returnable for hygiene or safety reasons, such as items marked as final sale. Please check the product details before purchase.

How to Return an Item

  1. Contact Us: To initiate a return, please contact us at info@quipynapo.com or call (513) 492-7311. Provide your order number and the reason for the return.
  2. Return Instructions: Our customer support team will provide you with detailed instructions on how to return the item, including the return address.
  3. Packaging: Please ensure that the product is securely packaged to avoid any damage during the return process.
  4. Shipping Costs: The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, damaged goods).

Refunds

  • Processing Time: Once your return is received and inspected, we will process your refund within 7-10 business days. You will be refunded through the original payment method used at the time of purchase.
  • Restocking Fee: We do not charge a restocking fee for returns.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to a mistake made by Quipynapo.

Exchanges

If you would like to exchange your item for a different size, color, or style, please follow the return process and place a new order for the desired product. Due to limited stock, we cannot guarantee that the item you wish to exchange will be available.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@quipynapo.com with your order number and photographs of the damage. We will provide you with a prepaid return label and issue a full refund or send you a replacement item at no additional cost.

Final Sale Items

Items marked as Final Sale or Clearance are non-returnable. Please review product descriptions carefully before completing your purchase.

Contact Us
For any questions regarding returns, exchanges, or refunds, please don’t hesitate to contact us at:

At Quipynapo, we are committed to providing you with quality products and excellent customer service. If you’re not completely satisfied, we’ll do everything we can to make it right!